Clear and simple process
Returns & Exchanges
A transparent process designed to respect your statutory consumer rights.
14-day withdrawal
Return within 10 days
Easy communication
Right of withdrawal
You may exercise your statutory right of withdrawal within 14 days from the delivery date without giving any reason.
Send your order number and product details to [email protected] before the deadline.
The product must be dispatched within 10 days after your withdrawal notice.
Important: Washed, worn, altered, stained, scented or otherwise resale-ineligible products are not accepted under the withdrawal process. Statutory rights regarding defective goods remain unaffected.
Return conditions
- The product must be unworn and unwashed.
- It must show no staining, odour, damage or alteration.
- Product tags must remain attached.
- Accessories must be returned with the product.
- The invoice or order information must be included.
- The parcel must be packed securely.
Return process
Send your request.
Provide your full name, order number and item information.
Provide your full name, order number and item information.
Wait for instructions.
We will provide the carrier and return code, where applicable.
We will provide the carrier and return code, where applicable.
Dispatch the item.
Return the product within 10 days after your notice.
Return the product within 10 days after your notice.
Inspection and refund.
The refund is completed within the statutory period after inspection.
The refund is completed within the statutory period after inspection.
Exchanges
Subject to stock availability, we may assist with a product or size exchange within 14 days of delivery. If the requested item is unavailable, the return process will apply.
Incorrect or defective items
If you receive an incorrect, incomplete, damaged or defective product, contact us with photographs before using the item.