Helpful answers
Frequently Asked Questions
Answers to common questions about ordering, sizing, delivery and returns.
When will my order be dispatched?
In-stock orders with confirmed payment placed before 2:00 PM on business days are handed to the carrier on the same day.
Does same-day dispatch mean same-day delivery?
No. It means that the order is handed to the carrier on the same business day.
Which carrier do you use?
Once the agreement is completed, orders will be shipped via Sürat Kargo or another designated carrier shown at checkout.
How long do I have to return an item?
You may send a withdrawal notice within 14 days of delivery. The item must then be returned within 10 days.
Can I return a washed or worn item?
Washed, worn, altered, stained, scented or otherwise resale-ineligible products are not accepted under the withdrawal process.
Can I exchange the size?
Subject to stock availability, we may assist with a size exchange within 14 days of delivery.
How do I choose the correct size?
Review the size and measurement information on the product page or contact us via WhatsApp for assistance.
Do you have a physical store?
No. We have an atelier and office in Sarıçam, Adana, but no physical retail store.
How can I track my order?
Once dispatched, the tracking number is sent by email and/or SMS.