Shipping & Delivery
Everything you need to know about order preparation, same-day dispatch and delivery.
Same-day dispatch
In-stock orders with confirmed payment placed before 2:00 PM on business days are handed to the carrier on the same day.
Tracking details
Once your order has been dispatched, the tracking number is sent by email and/or SMS.
Door delivery
Delivery times vary according to the destination, seasonal demand and carrier operations.
Order preparation
In-stock orders placed and successfully paid before 2:00 PM on business days are handed to the carrier on the same day.
Orders placed after 2:00 PM, on weekends or public holidays are processed on the next business day.
Carrier and shipping fee
Once the agreement is completed, orders are shipped via Sürat Kargo or another designated carrier shown during checkout.
The applicable shipping fee is displayed during checkout according to the delivery address and cart amount.
Checking your delivery
- Check the outer packaging before accepting the parcel.
- If visible damage is present, request a damage report from the courier.
- Report missing, incorrect or damaged items with photographs as soon as possible.
Undeliverable parcels
Parcels may be returned due to incomplete address details, the recipient being unavailable or the parcel not being collected. A new shipping fee may apply to re-dispatch.